Listed below is the contact information for various providers and recordkeepers in the industry. These are the companies who "host" your company's retirement plan and where you should go to access your account, makes changes (e.g. investments, loans, hardships, how much you are saving, etc.).
ADP
- On the web: https://www.mykplan.com
- By phone: 1-866-695-7526 (press 0 to speak with a Customer Service Representative)
Alerus Retirement Solutions
- On the web: https://www.login.alerusrb.com/
- By phone: 1-800-433-1685
Bank of America Merrill Lynch
- On the web: https://www.benefits.ml.com/login/
- By phone: 1-866-820-1492
BB&T Retirement and Institutional Services
- On the web: https://www.bbt.com/investing/your-workplace-retirement-plan/default.page
- By phone: 1-800-228-8076
CDM Retirement Consultants
- On the web: https://www.yourplanaccess.net/nwps/
- By phone: 1-888-700-0808
Employee Fiduciary
- On the web: https://www.retirementlogin.net/efc/
- By phone: 1-877-401-5100 (option 3)
- Email: support@employeefiduciary.com
- Hours: Monday - Friday between 8 AM - 5 PM, Central time
Empower Retirement
- On the web: https://participant.empower-retirement.com/participant/#/login
- By phone: 1-855-756-4738
- Hours: Monday - Friday between 6 a.m. - 8 p.m. Mountain time, and Saturdays between 7 a.m. - 3:30 p.m., Mountain time
Fidelity Investments
- On the web: https://www.401k.com
- By phone: 800-835-5095
- Hours: Monday - Friday, 8:30 a.m.- 8:30 p.m., Eastern time
Mass Mutual Retirement Services
- On the web: https://retirement.massmutual.com/rscorp-participant/
- By phone: 1-800-854-0647
- Hours: Monday - Friday, 8 a.m. to 8 p.m., Eastern time (excluding holidays)
Milliman, Inc.
- On the web: https://www.millimanbenefits.com/
- By phone: 1-866-767-1212
- Email: contact.center@milliman.com
Mutual of Omaha
- On the web: http://www.getretirementright.com/index.php
- By phone: 1-888-917-7191
- Hours: Monday through Friday 7:00 a.m. to 7:00 p.m. Central time
Newport Group
- On the web: https://secure.newportgroup.com/login/participant.aspx
- By phone: 1-844-749-9981
- Hours: Monday through Friday, 8 a.m. to 8 p.m. Eastern time
PNC Retirement Solutions
- On the web: https://www.retirementdirections.pnc.com/servlet/ParticipantLoginServlet?PL=participant#
- By phone: 1-800-374-4631
- Email: vestedinterest@pnc.com
- Hours: Monday-Friday Between 8 AM and 10 PM, Eastern time
Principal Financial Group
- On the web: https://www.principal.com/individuals/save-invest-retire/employer-sponsored-retirement-plans/401k-and-403b-retirement-plans
- By phone: 1-800-547-7754
Prudential Financial, Inc.
- On the web: https://www.prudential.com/personal/workplace-benefits
- By phone: 1-877-778-2100
- Hours: Monday to Friday, 8am to 9pm, Eastern time
T. Rowe Price
- On the web: https://www3.troweprice.com/usrps/workplace/en/login.html
- By phone: 1-800-922-9945 (24-hour Automated Plan Account Line)
- Hours: Representatives available Monday - Friday 7 AM to 10:00 PM, Eastern time
Transamerica
- On the web: https://www.ta-retirement.com/
- By phone: 1-800-755-5801
- Hours: Monday through Friday, 8 a.m. to 9 p.m., Eastern time
Vanguard Direct
- On the web: https://retirementplans.vanguard.com/VGApp/pe/PublicHome#/
- By phone: 1-800-523-1188
- Hours: Mon.–Fri. 8:30 a.m. to 9 p.m., Eastern time
Vanguard Small Market
- On the web: https://my.vanguardplan.com/vanguard/account/login
- By phone: 1-866-794-2145
Wells Fargo
- On the web: https://www.wellsfargo.com/retirement-plan/
- By phone: 1-800-728-3123
- Hours: Monday – Friday, 7:00 am – 11:00 pm, Eastern time